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Terms & Conditions

BY VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE "SITE") OPERATED BY Merchant American/GauchoDirect. YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.  You must be 18 years or older to be able to order from this site. You must have a valid PayPal account under your name  and/or a valid credit card under your name  in order to place an order from this site.

Important Information About This Legal Contract
You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, in Seller sole discretion. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Pledge frequently.

Orders; Payment Terms; Interest; Taxes
Orders are not binding  until accepted by Seller. The Customer is responsible for sales and all other taxes associated with the order.

Return Policy
Will be issued if Seller is thoroughly convinced that the claim is valid. The “customer” must notify Seller within 24 hours of receiving the goods that there is a claim. Failing to do so will result in wavering the right to claim. The customer must state what the reason for the claim is and must document that claim. Only a written claim that is received in the Seller offices within 24 hours of  received  shipment  at the location of the customer  will be processed. Only a  claim that has been  faxed, or completed form to request an RMA number, and a  written confirmation from Seller that the claims has been received by Seller, will be considered eligible for a refund. The claim must reach Seller at by clicking on the link Product Return

All Returns, Cancellations, Refunds, or Exchanges: There is a 15% restocking fee on all returns, cancellations, refunds, or exchanges OR you may choose to have the full value, not including shipping and ... You must include Customer Name, Product Type, Order Number and reason for return when requesting a return.
The customer must not use, resale, give away or discard the claimed goods, and must be willing to show the damaged goods, in order for the claim to be valid. Not complying with  this policy will waiver the customers right for a refund or partial refund. Seller will consider a refund or a partial refund in accordance with Seller policy of refunding claims.  To qualify for a hassle-free return, you must pay with PayPal and have the item shipped to a US address. The item must be returned in the same condition it was received

Check payment policy
Seller will not accept a cashiers check or money order. Seller will accept personal or business checks up to $1,000 subject to verification. Seller will accept personal and business checks for prepay orders, but allow 21 business days for clearing.

Credit Cards
Credit card charges are processed online after ordering the products. Time of shipment is within 1 week and will be shipped according to availability of shipping possibilities.   Seller does not apply any surcharge for credit cards payments.

Seller's payment instructions:
We accept "Paypal"(We can only ship to CONFIRMED addresses, if you have an UNCONFIRMED address please chose a different method of payment or CONFIRM your address with "Paypal" prior to sending payment.

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